Description: This 1978 session focused on persistency and agent retention. Questions addressed: 1. What are the current industry practices and experience with regard to the recruiting, training and retention of agents? 2. Are there ways of building the marketing system that can ease the cost impact of loss because of terminated agents? 3. To what extent are agents directed to markets that will allow them to survive ? 4. Are policy persistency studies valuable in helping general agents and managers identify poor markets? 5. Are persistency studies made that relate to the profile of the insured, in addition to relating to policy characteristics? 6. What uses are made of persistency data by agency to improve results? 7. How effective are persistency incentives in compensation plans for agents and home office field management?

Description: This 1979 session is about Individual and Group aspects of agent compensation. Questions addressed: 1. What have been the effects on agent compensation of: a. inflation. b. change in product mix. c. development of new products. d. servicing requirements for certain products. e. consumerism. f. changes in statute or regulation. 2. What are the future trends in agent compensation? 3. What studies have been made about agent compensation? 4. What statistics are available about agent compensation?

Description: This paper reviews the results of the LIMRA research project and presents the actual experience in general agent and managerial termination for disability, death, retirement and other causes for the 1956-73 period. From Transactions of Society of Actuaries 1978, Vol. 30.